Frequently Asked Questions

Diamond Certification

What is IGI certification?

Every diamond we offer is independently graded and certified by the International Gemological Institute (IGI) — one of the world's most respected gemological laboratories. Each IGI certificate documents the diamond's cut, color, clarity, and carat weight, giving you complete confidence in your purchase.

Will I receive the IGI certificate with my order?

Yes. Your IGI certificate is included with every diamond jewelry order, either physically or as a digital copy, so you have a permanent record of your stone's quality.

Gold Types & Metal Options

What gold types do you offer?

Our jewelry is crafted in 14kt solid gold as our signature standard, available in yellow gold, white gold, and rose gold. We also offer select pieces in 9K and 10K gold. All metals are solid gold — never plated or filled — ensuring lasting beauty and durability.

What is the difference between 9K, 10K, and 14K gold?

The karat number refers to the purity of gold in the alloy. 14kt gold (58.3% pure gold) offers the ideal balance of richness, durability, and value. 10K (41.7% pure) and 9K (37.5% pure) are more affordable options with slightly greater hardness. All are genuine solid gold.

Carat Weight

What carat weight options are available?

We offer a range of diamond carat weights to suit every occasion and budget. Product listings display the exact carat weight for each piece. If you have a specific carat weight in mind, our custom order service can accommodate your requirements — please enquire here.

Shipping

Do you ship internationally?

Yes — we offer worldwide express shipping. Full details on carriers, estimated delivery times, and any applicable duties are outlined on our Shipping page.

How long will my order take to arrive?

Delivery timelines vary by destination. Please refer to our Shipping page for current estimated transit times by region. Custom orders may require additional production time before dispatch.

Is my order insured during shipping?

Yes. All orders are fully insured and shipped in secure, discreet packaging to protect your jewelry in transit.

Returns & Replacements

What is your return policy?

All sales are considered final. If your item arrives damaged, we offer a 50% refund on the affected piece. Please contact us within 48 hours of delivery with photographic evidence of the damage. Full details are available on our Refund & Replacement Policy page.

Are custom orders eligible for return?

Custom orders are final sale and are not eligible for return or exchange, as each piece is made exclusively to your specifications.

Custom Orders

Can I design a bespoke piece?

Absolutely. We welcome custom commissions for engagement rings, anniversary pieces, and one-of-a-kind jewelry. Visit our Custom Order page to share your vision and begin the process.

How long does a custom order take?

Production timelines vary depending on the complexity of the design and stone sourcing. We will provide a detailed timeline estimate once your brief has been reviewed. Please allow additional time for international shipping after completion.

Payment Methods

What payment methods do you accept?

We accept all major credit and debit cards, as well as additional secure payment options available at checkout. All transactions are processed through encrypted, PCI-compliant payment gateways for your security.

Jewelry Care

How should I care for my diamond jewelry?

To keep your pieces looking their finest:

  • Clean gently with a soft brush, mild soap, and warm water.
  • Avoid exposure to harsh chemicals, chlorine, and abrasive surfaces.
  • Remove jewelry before swimming, exercising, or applying lotions and perfumes.
  • Store each piece separately in a soft pouch or lined jewelry box to prevent scratching.
  • Have your jewelry professionally inspected and cleaned once a year.

Will my gold jewelry tarnish?

Solid gold does not tarnish. With proper care, your Elegance Diamond Jewelry pieces will retain their brilliance for generations.

Still Have Questions?

We are here to help. Reach out to our team via our Contact page and we will respond promptly.